Our Consultants and Trainees LOVE praise for what they do well.

Don’t hold back with your practitioner if she has provided you with an unforgettable experience with your Sisterlocks. PLEASE CLICK HERE TO FILE YOUR PRAISE REPORT.

Legitimate Consultants and Trainees also appreciate constructive criticism. Don’t be bashful about letting them know where you think they can improve. Always base your critique on information from our Online Information Packet. This is where we lay out what you can expect from your Sisterlocks practitioner, and what they can expect from you.

Complaints are rare. Do you have concerns 
If you are dissatisfied with your Sisterlocks, it may be because your Consultant or Trainee did not follow the proper procedure. You may feel they misrepresented Sisterlocks or failed to perform the Sisterlocks system in the proper way. If so, follow these steps:
  1. Verify that your Consultant/Trainee is listed on one of our online registries. Those practitioners who enjoy an "active" status with the Sisterlocks Company are listed on our Certified Consultant or Trainee Registry on the Sisterlocks website. Verifying this before the initial establishment is ideal. We strongly recommend against having Sisterlocks established by individuals who have not been properly trained, or who do not actively maintain good standing with the company. However, you may still file a complaint if the individual was trained by Sisterlocks and was listed on our registry at the time your services were performed. Please do not submit a complaint if your Sisterlocks were established by someone who was not properly trained, or who has been operating outside of our ‘active’ network.
  2. Verify that your issue is related to technical problems or Consultant errors. Make sure you understand which services you were entitled to. (For example, consult your Client Agreement with the Consultant and review the information that was shared with you during the Consultation.) 
​Sisterlocks takes complaints very seriously. Our interventions focus first on re-education and professional development, although punitive action may also be appropriate. Filing a complaint with the Sisterlocks Company, attaches a notice to the Consultant/Trainee's dossier, and will trigger a conversation between them and the Training Supervisor. Unresolved complaints can result in the following at the discretion of the Training Supervisor:
  • Requiring additional coaching/training
  • Restricting access to advanced certification levels
  • Removal from official Sisterlocks registries

NOTE:
 If your issue is related to Customer Service (i.e. misrepresentation in pricing, in the nature of their services, fraud, etc.) you may determine that pursuing legal action is warranted. For example, Small Claims Court might be appropriate. Remember, your complaint is with the Consultant/Trainee who provided the services. In our experience, clients prevail when there is a real issue that can be documented, and they have good documentation (including pictures) of every stage of the problem. It also helps if a second Consultant/Trainee can vouch for the validity of your claim. 

PLEASE CLICK HERE TO FILE YOUR COMPLAINT.
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Sisterlocks. The essential next step.