Shipping Questions

You may need to check your Order Status, or check on a Back-order, or return Damaged goods.

Regarding Order Status, when you place an order online you will automatically receive a notification:
- This will come in the form of an email confirmation immediately after your order is placed. This goes to the email that you have listed on file with us.
- This notification includes a TRACKING NUMBER. Use this to track the status of your shipment once it has left our location.
- You can also check on your order status through our website (marketplace area) because the same notification email is stored in your order history there.
- If you have issues checking your order status, send us a short email to order-assistance@sisterlocks.com.
Packages normally ship within 4 business days. We only offer standard shipping options. No expedited or rush shipping.
Because we rely on suppliers for most of our product items, we occasionally must put an item on Back-order. When that product item comes in we will automatically ship it to you. There are no additional charges involved in this process.
If you receive a product item that is Damaged in some way, send us a quick email to product-refunds@sisterlocks.com. If at all possible, include pictures of the damage. Our Shipping Supervisor will contact you with next steps.

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